1. Introduction
Travelers Incorporated ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.travelersincorporated.com ("Site") or interact with our services.
2. Information We Collect
Information you provide directly: When you submit a contact form, make a booking inquiry, or communicate with us, we may collect your name, email address, phone number, preferred travel dates, resort preferences, and any messages you send us.
Information collected automatically: When you visit our Site, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and date/time of visits. This information is collected through server logs and is used for analytics and security purposes.
We do not use cookies for tracking or advertising. Our Site does not use third-party tracking cookies, advertising pixels, or retargeting technologies.
3. How We Use Your Information
We use the information we collect to: respond to your inquiries and booking requests; process and manage reservations; communicate with you about your bookings; improve our Site and services; monitor and analyze usage patterns; detect, prevent, and address technical issues or security threats; and comply with legal obligations.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: resort properties and timeshare owners solely for the purpose of fulfilling your booking; service providers who assist us in operating the Site (e.g., web hosting); and law enforcement or government agencies when required by law or to protect our legal rights.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We use HTTPS encryption for all data transmission, rate limiting to prevent abuse, and access controls for administrative functions.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months. Booking records are retained for 7 years for tax and legal compliance.
7. Your Rights — California Residents (CCPA)
If you are a California resident, you have the right to: know what personal information we collect about you; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at info@travelersincorporated.com.
8. International Users
If you are accessing the Site from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using the Site, you consent to this transfer and processing. If you are a resident of the European Economic Area (EEA) or United Kingdom, you may have additional rights under GDPR, including the right to access, correct, delete, or port your data. Contact us to exercise these rights.
9. Children's Privacy
Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at: info@travelersincorporated.com